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How can we help?

Answers for buyers and sellers, process guides, and a way to reach support when you need it.

Buying on UK Shrimp

Orders, delivery, live-arrival concerns, payments and contacting a seller.

Selling on UK Shrimp

Create listings and manage sales through your seller dashboard.

Ask UK Shrimp AI

Simple answers based on the Help Centre, with escalation when needed.

Order problem? Contact the seller through the listing or your order first. For a live-arrival issue, contact them within 2 hours of delivery with a photo of the unopened bag. If unresolved, .

How things work

Buying an item

Register, browse a listing, then bid or use Buy Now where offered. Check the listing, seller terms and payment method before paying.

Create a seller listing

Sign in, open the seller dashboard and create a listing. Add clear photos, species or product details, quantity, price or auction settings, dispatch information and live-arrival terms.

Manage listings

In the seller dashboard, review active, sold and ended items. Keep information accurate and close a listing when stock is no longer available.

After a sale

Check the order details, package livestock safely in suitable insulated materials, dispatch within your stated handling time, and update the buyer if there is a delay.

Live-arrival problem

Buyers should message the seller within 2 hours, with a photo of the unopened bag. The listing terms and seller’s live-arrival guarantee apply.

Seller fees

Check the current Site Fees page before listing. Include a listing or order reference when querying a charge.

UK Shrimp connects buyers directly with independent sellers. You can also email info@ukshrimp.co.uk.