Delivery & Returns
Dispatch
- Orders are generally dispatched on the same day if received before 14:00 (Monday–Friday, excluding bank holidays).
- Live shrimp are dispatched via Royal Mail Special Delivery Monday to Thursday only.
Live Shrimp Shipping
- All shrimp are shipped in breather bags within a Styrofoam-lined box, allowing year-round shipping.
- Dispatch days: Monday to Thursday via Royal Mail Special Delivery.
- Delivery days: Tuesday, Wednesday, Thursday, and Friday.
DOA – Live Arrival Guarantee
We guarantee the live arrival of all shrimp.
- All shrimp are packed healthy and with care.
- If a shrimp arrives dead, we will refund or replace it.
- For a DOA claim, the customer must provide clear photographic evidence of the unopened bag within 1 hour of delivery.
- Only dead shrimp are eligible for replacement or refund—shipping costs remain the responsibility of the buyer.
Read our full live arrival guarantee here.
Right to Cancel
- You have the right to cancel your order within 14 days of receiving your goods.
- The cancellation period expires 14 days after you (or someone on your behalf) receives the last item in your order.
Cancellation & Returns Policy
- If you are unhappy with your purchase, please contact us within 48 hours.
- Returned items must be:
- In mint condition
- In original packaging
- Not sale items
- Hard goods can be returned within 14 days of receipt.
- Each return is assessed on a case-by-case basis.
- Shipping charges are non-refundable.
Exchanges
- If you wish to exchange an item, you are responsible for return shipping costs.
- We will dispatch the replacement item once the original item is received.
- Buyer covers the shipping cost for the exchanged item.