Q: Who sells the shrimp on this site?
A: All shrimp and products are listed by independent UK-based hobbyist breeders. Each seller manages their own listings, shipping, and customer service.
Q: How do I place an order?
A: Simply register an account, browse listings, and place a bid or buy instantly depending on the auction type.
Q: Is live arrival guaranteed?
A: Most sellers offer a Live Arrival Guarantee. Please check the listing description or contact the seller before purchasing for details.
Q: Can I return shrimp or live animals?
A: Returns for live animals are generally not accepted. If there’s an issue with your order, contact the seller directly through the messaging system.
Q: How are shrimp shipped?
A: Shrimp are packaged securely in insulated materials and shipped via reliable couriers. Exact methods vary by seller.
Q: How long does delivery take?
A: Most sellers dispatch within 1–3 working days. Delivery times depend on the courier and your location.
Q: Do you ship outside the UK?
A: UK Shrimp is currently for UK-only sales. International shipping is not supported.
Q: What happens if my shrimp arrive dead or unwell?
A: Contact the seller within 2 hours of delivery with a photo of the unopened bag. Refunds or replacements may be offered based on the seller’s Live Arrival Guarantee.
Q: Do I need an account to buy or sell?
A: Yes, an account is required to buy, sell, or message other users on UK Shrimp.
Q: How do I pay for an order?
A: Payments are made securely through the integrated payment options provided by each seller (e.g. PayPal, Stripe). Please review each seller’s payment methods.
Q: Is my information secure?
A: Yes. We follow UK GDPR guidelines and use secure protocols to keep your data safe. See our Privacy Policy for more.
Q: Can I sell my shrimp or shrimp products?
A: Yes! UK hobbyists can register as sellers. Once approved, you can list shrimp, plants, and shrimp-safe products.
Q: Are there any seller fees?
A: Please check our Site-Fees for up-to-date information on listing fees, final value fees, and seller commission (if applicable).
Q: What can I list?
A: You can sell shrimp, snails, shrimp-safe plants, and accessories. Illegal or protected species are strictly prohibited.
If your question isn’t listed above, feel free to Contact Us and we’ll be happy to assist you.
