We do our best to provide healthy shrimp, safe packaging, and friendly service.
Our store has DOA Protection / Live Arrival Protection enabled through UK Shrimp. This means eligible livestock orders are protected if shrimp or snails arrive dead on arrival.
To qualify for DOA protection, buyers must:
DOA protection may not apply if the parcel is missed, left outside in unsafe hot or cold conditions, the bag has been opened, the address is incorrect, or the livestock dies after arrival due to tank conditions or acclimation issues.
Please make sure your aquarium is fully cycled and suitable for shrimp before ordering. We are always happy to help if you have any questions before or after purchase.